FAQs
What age are the books suitable for?
Our Thriving Together books are designed for children aged 2–12, with flexibility to suit a wide range of abilities and interests.
- Ages 2–4: Younger children will love the simple, sensory activities — but they’ll need a bit of help from you. These dates are a beautiful way to introduce 1:1 time and connection early on.
- Ages 5–8: This is the sweet spot! Most of the activities are perfect for this age, with just the right mix of fun, creativity, and conversation.
- Ages 9–12: Older children can take the lead or adapt the dates in more advanced ways. These books are a great tool for keeping connection strong in the tween years.
- Parents & caregivers: Yes, these books are for you too! Every date is designed to create meaningful shared moments, not just to entertain your child.
Whether you’re starting new traditions with your toddler or carving out 1:1 time with your pre-teen, there’s something in here for every stage of childhood.
Do the books require lots of supplies or prep?
Not at all.
We’ve designed every activity to be low-prep and doable, even with minimal materials or time. Most dates use basic household items, nature finds, or things you likely already have. Where special materials are needed (like for a bird feeder or bug hotel), we’ve included clear instructions and alternatives.
Do you offer digital versions of the books?
Not yet — but we’re working on it!
We’re in the process of creating an online portal with downloadable digital resources to complement the books. We also plan to explore eBooks in future.
For now, we’ve focused on printed books after strong demand for a tangible, screen-free experience parents and children can enjoy together.
What is your return policy?
We offer easy 30-day returns. If you don’t absolutely love your book, simply get in touch at hello@thethrivinghome.com within 30 days of receiving your order.
To be eligible for a return:
- Your book must be in perfect condition
- You will be responsible for the return shipping cost to New Zealand
- Please note: shipping and fulfilment costs paid to Lulu Direct are non-refundable
Once we receive your return and confirm its condition, we’ll issue a refund for the book (excluding original shipping/fulfilment fees).
How do I request a return?
Send an email to hello@thethrivinghome.com with your order number and reason for return. We’ll guide you from there, including where to send your book.
What if my book arrives damaged or incorrect?
Oh no! We’re so sorry. Please send us a photo and your order details to hello@thethrivinghome.com within 7 days of delivery and we’ll sort it out as quickly as possible.
Do you offer refunds for change of mind?
Yes – as long as the item is unused, in its original condition, and returned within 30 days. You’ll need to cover return postage, and shipping costs (paid directly to our fulfilment partner) are not refundable.
Who fulfils your orders?
We print and fulfil through Lulu Direct, a trusted global partner who prints books locally to your region where possible. That means faster delivery and fewer carbon miles!
Can I order your books outside of New Zealand?
Yes! We ship worldwide through our global print-on-demand partner.
Shipping times and costs may vary depending on your location, but every book is printed as close to you as possible to reduce delivery time and carbon miles. You’ll receive tracking once your order has been dispatched.
Shipping details as advised from Lulu Direct:
All orders are printed and fulfilled by Lulu Direct. Lulu Direct is a print-on-demand company based in the US, so any physical products purchased will need to be printed and bound before they are shipped.
Shipping times are estimates and not guaranteed.
- Incorrect delivery addresses, customs delays, natural disasters, and delivery restrictions may delay your order. Orders affected by such delays may take as long as 6 weeks to arrive.
- International Mail and Priority Mail services may require extra transit times and may take up to 28 days to complete delivery.
- If you received damaged, defective, or incorrectly packaged items, or if your order failed to arrive, we are happy to provide a replacement order. Please notify us within 30 days of your order’s shipment date through our online customer support form.
- Some carriers have weight limits, which will prevent certain shipping methods from being available for orders of larger quantities.
- International and Priority Mail orders that do not arrive within 28 days may be eligible for a reorder at the discretion of Lulu Support Staff. Please note that we are unable to offer more than one reorder for an order using International Mail or Priority Mail.
- International Economy packages are delivered using the postal service of the destination country.
- Local Customs and Immigration agencies determine duties or taxes levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
- If you are shipping to a PO Box Address, the shipping method must be Mail or Priority. Only Mail and Priority Mail can deliver to a PO Box Address. Carriers such as FedEx or UPS cannot deliver to PO Box addresses.
- Packages shipped military APO / FPO and diplomatic DPO addresses must use US Postal Service shipping. Express shipping cannot be used. To ensure your order is sent via USPS, make sure the country chosen at the shipping step is the United States of America.
- Please note that we do support shipments addressed to Armed Forces Europe, Armed Forces Pacific, and Armed Forces America. Select the option that best fits your Armed Forces shipping destination.
- When choosing Mail for orders going to Hawaii, Alaska, and Puerto Rico, the estimated arrival time will take at least 14 days for Transit. If the transit time exceeds 14 days, the mail order may be eligible for a reorder at the discretion of Lulu Support Staff.
- Express and Expedited delivery methods deliver Monday through Friday.
- Correctional facilities: Before ordering, please take a moment to learn of any specific delivery restrictions. For example, correctional facilities typically do not allow coil-bound books and require delivery via mail. Note: If an order is returned from a correctional facility, Lulu Direct will not refund or reorder.